Refund Policy
At Traintonics, we are committed to ensuring your utmost satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we have established a clear and professional refund policy to protect your rights as a valued customer.
1. Eligibility for Refund
1.1. Damaged or Defective Products: If you receive a product that is damaged during transit or has a manufacturing defect, we will gladly offer a full refund or replacement. Please contact our customer support team at [email protected] within 48 hours of receiving the product, providing photographic evidence of the damage or defect.
1.2. Incorrect Product: In the rare event that you receive an incorrect item, kindly notify us within 72 hours of receiving the order. We will arrange for the correct product to be shipped to you, or you can opt for a full refund.
2. Change of Mind
2.1. 30-Day Change of Mind Policy: We understand that sometimes preferences may change. If you wish to return a product due to a change of mind, you can do so within 30 days from receipt of order. Opened & unopened products both are eligible for return. Please note that return shipping costs for change of mind returns are the responsibility of the customer.
3. Refund Process
3.1. Contact Customer Support: To initiate a refund request, contact our customer support team at [email protected] or call us at (786) 910-9020. Provide the necessary details, including your order number and the reason for the refund.
3.2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization number and instructions on how to return the product.
3.3. Product Return: Ship the product back to us using a trackable shipping service to ensure a safe return. The product must be securely packed to avoid damage during transit.
3.4. Inspection and Processing: After receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund. Once approved, we will process the refund within 5 business days.
4. Free Shipping Policy
4.1. Minimum Order for Free Shipping: To qualify for free shipping within the United States, your order must reach a minimum total of $500 before taxes and after any discounts have been applied.
5. Contact Us
If you have any questions or concerns about our refund policy or need further assistance, please do not hesitate to contact us at:
Email: [email protected]
Phone: (786) 910-9020
Our Address:
1840 S 133RD EAST AVE
TULSA,OK 74108-6906
United States
At Traintonics, we value your satisfaction and strive to deliver a seamless and professional shopping experience. Thank you for choosing us as your trusted source for natural health and fitness supplements.